At All Real Estate Title Solutions, the health and well-being of our customers, associates, and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and are committed to being responsive to the needs of our customers and associates as the situation evolves.
We have been closely monitoring the coronavirus developments and have taken appropriate steps to limit potential impacts to our employees, customers, and operations while we continue working to provide the most consistent level of service in these conditions.
Closings Procedures To Face COVID-19
Beyond that, we have taken a number of other steps to help protect the health of our customers, our employees and the communities in which we operate, including:
Making hand sanitizer available in our office
Wiping down our closing room tables and chairs after each closing
Providing new pens for each signing and encouraging clients to keep the pens once the closing is completed
Providing separate closing rooms, if available
Asking that non-essential parties refrain from attending closings
Promoting best practices for personal hygiene and workplace cleanliness to employees
Restricting non-essential travel as well as employee attendance at industry conferences and events
Directing any employee with symptoms of illness to stay home.
Adapting to Government Recording Office Closures
We are actively monitoring the status of government recording offices in order to determine if office closures will impact the ability to record documents for pending transactions. Where the closing of government offices is impacting pending transactions, we are working closely with our customers to enable transactions to move forward with appropriate title insurance coverage, and with as little disruption as possible. All Real Estate Title Solutions will continue to monitor and evaluate the situation and will adjust its underwriting requirements and processes as necessary.
Virtual Office Operations
Our office is endowed with cutting-edge technology, which allows us to work from our homes, if necessary, to continue providing a constant and adequate service to the current needs of the Real Estate Industry. Our team is ready to help you and face these times with you, that is why we want you to know that we are here, to continue supporting you even in extreme circumstances.
Escrow Money Deposit (EMD)
For the clients that need to do an EMD, we have prepared a contingency plan to face this situation, please feel free to contact us for specific instructions in this case.
We also understand that there may be cases where clients are facing family difficulties. ARETSI is here to help and encourage clients who may be affected to communicate to reschedule their closing.
We recommend that you use ARETSI digital tools such as the website and other resources to facilitate the service. You can access your accounts online or through the Qualia Connect app and verify any information at your convenience. From there, you can upload documents, track your order, view information, ask our specialists, and more. It is easier and faster (in most cases).
If you have not signed up for online access, it will only take a few minutes. Claim your free account now.
Should you find yourself in need of assistance, please contact us.
As always, the health, safety, and well-being of our customers, our associates, and our communities is of paramount concern. We continue to monitor this quickly evolving situation and are here to assist our customers as needed.
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.