Closing a real estate transaction should be a smooth and collaborative process, but sometimes, a challenging real estate agent can complicate things. Whether they are unresponsive, overly demanding, or misinformed, their behavior can create unnecessary stress and delays.

As a professional realtor, knowing how to navigate and resolve these conflicts is essential for ensuring a successful closing. Here are seven steps to effectively handle a challenging agent during closing.

1. Stay Professional and Composed

Regardless of the agent’s attitude, always remain calm and professional. Reacting emotionally can escalate the situation. Keep all interactions courteous and solutions-focused.

2. Establish Clear Communication

Many issues arise due to miscommunication. Ensure all parties are on the same page by confirming details via email, phone calls, or meetings. Summarize important discussions in writing to prevent misunderstandings.

3. Set Boundaries and Expectations

If the agent is making unreasonable demands or overstepping, establish clear boundaries. Politely but firmly remind them of the role of each party in the transaction and focus on maintaining a fair and cooperative process.

4. Educate When Necessary

Sometimes, an agent may be misinformed about certain procedures. Take the time to educate them on necessary steps, required documentation, and legal constraints. Providing factual information can often resolve disputes and prevent further issues.

5. Involve a Neutral Third Party

If tensions rise, consider bringing in a neutral third party, such as a broker, attorney, or title professional, to mediate the situation. This can help defuse conflict and facilitate progress.

6. Document Everything

Keep detailed records of all communications and issues encountered. Should disputes escalate, having a clear paper trail will protect your interests and ensure accountability.

7. Focus on the Goal: A Successful Closing

At the end of the day, everyone involved wants a successful closing. Remind the challenging agent that teamwork and cooperation are in everyone’s best interest, including their clients’. Keeping the focus on this goal can help de-escalate tensions and move the process forward.

Dealing with a difficult agent is never ideal, but with these steps, you can maintain professionalism while ensuring the transaction stays on track. By handling the situation effectively, you position yourself as a knowledgeable and dependable realtor who prioritizes successful closings for all parties involved.

By Miguelangel Humbria